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For Pickers
Reach out to us
Frequently asked questions
Download the Urban Pick Driver app or visit app.urbanpick.com and click “Become a Driver.”
Required documents include:
- Valid driver’s license
- Vehicle documents
- Proof of insurance
- Background check
Drivers earn per delivery based on distance, order type, and time of day. Incentives and bonuses may be available during peak hours.
Payouts are sent daily via direct deposit. You can see your earnings in the driver dashboard.
Requests pop up in your driver app. You must accept quickly to secure the order. After accepting, you will see route directions and merchant details.
Call the customer first. If unreachable, follow the in-app instructions and notify support. Orders may be left at secure locations only if the customer selected that option.
Use the “Report Delay” option in the driver app. The support team will follow up with the merchant.
Yes, but repeatedly declining orders may affect your acceptance rate and access to high-value orders or termination.
No, drivers are independent contractors and are responsible for operating expenses unless otherwise stated in special incentives.
Drivers can reach dispatch/support at:
📧 contact@getitpicked.com
📞 902-702-0808
Try:
- Restarting the app
- Updating the app
- Ensuring strong mobile data/GPS
- If the issue continues, contact support.
Yes—drivers must maintain professionalism, keep food safe, avoid tampering, and deliver orders promptly. A full guideline document is available during onboarding.
Yes, Urban Pick drivers choose their own hours. Log in whenever you’re ready to accept orders.
