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Merchant Support
Reach out to us
Frequently asked questions
Visit WWW.urbanpick.com/Merchant or contact our team at contact@getitpicked.com to request signup. A partnership specialist will assist with onboarding.
Commission rates vary by category (food, grocery, retail). Full details are provided during onboarding, with no hidden fees.
Orders appear instantly on your merchant dashboard or merchant app. You will receive a sound alert and must accept the order to begin preparation.
Merchants are paid on a weekly cycle. You can track payments, completed orders, and settlements through your merchant dashboard.
Yes! You can add/remove items, update pricing, manage stock availability, and set preparation times directly from the dashboard.
Urban Pick reviews all refund claims. If the issue concerns preparation quality, missing items, or merchant-related errors, adjustments may apply.
Go to Menu Management → Item → Toggle OFF.
This instantly hides the item to prevent customer issues.
You can temporarily pause your store using “Store Offline Mode” in your merchant app/dashboard.
Urban Pick automatically assigns nearby drivers. Merchants do not need to arrange drivers manually.
Yes, you can call or message the driver through the order screen to coordinate pickup or clarify instructions.
Restart the app and check your internet connection.
If still not working, contact support: 902-702-0808.
Yes! You can run discount offers, free delivery campaigns, or feature items to boost sales. Our team can help set this up.
